Cancellation/Refund Policy

Cancellation/Refund Policy

Cancellation Policy for Greenpass.com hereafter referred to as “the event ticket booking platform.”

Cancellation by the Ticket Holder

1.1 The ticket holder may request a cancellation of their event ticket(s) by contacting the event ticket booking platform through the designated channels, such as customer support or the user account dashboard.

1.2 The refund policy for the canceled ticket(s) will depend on the terms and conditions set by the event organizer. The event ticket booking platform will facilitate the refund process based on the event organizer's policies.

1.3 The ticket holder must comply with any deadlines or conditions specified by the event organizer or the event ticket booking platform for requesting a cancellation. Failure to adhere to these requirements may result in the ticket holder's inability to receive a refund.

1.4 Any refund processing fees or service charges incurred during the initial ticket purchase or cancellation may be non-refundable and will be borne by the ticket holder.

Cancellation/refund by the Event Organizer

2.1 In the event that the scheduled event is canceled or rescheduled by the event organizer, the event ticket booking platform will facilitate the refund process according to the event organizer's policies.

2.2 The event ticket booking platform will make reasonable efforts to notify the ticket holder of any event cancellations or rescheduling through the contact information provided during the ticket purchase process.

2.3 The refund amount for a canceled or rescheduled event will be determined by the event organizer's policies. The event ticket booking platform will assist in processing the refund in accordance with these policies.

2.4 The event ticket booking platform shall not be responsible for any costs or damages incurred by the ticket holder as a result of the event cancellation or rescheduling, including but not limited to travel, accommodation, or other related expenses.

Limitations and Conditions

3.1 The event ticket booking platform acts as an intermediary and facilitator between the ticket holder and the event organizer. Therefore, any cancellation or refund request must comply with the policies and instructions provided by the event organizer.

3.2 The event ticket booking platform reserves the right to modify or update the cancellation policy at its discretion. Any changes will be communicated through the platform's website or other appropriate means. It is the responsibility of the ticket holder to review the cancellation policy periodically.

3.3 The event ticket booking platform shall not be liable for any disputes, claims, or disagreements arising between the ticket holder and the event organizer regarding cancellations, refunds, or any other related matters. Such disputes shall be resolved directly between the ticket holder and the event organizer.

Force Majeure

4.1 In the event of circumstances beyond the control of the event ticket booking platform or the event organizer, such as natural disasters, strikes, acts of terrorism, or other unforeseen events, the cancellation policy may be subject to modifications or exceptions as deemed necessary by the event organizer.

4.2 The event ticket booking platform shall not be held responsible for any cancellation or refund issues arising from force majeure events. The ticket holder acknowledges and accepts that certain situations may prevent the event ticket booking platform from facilitating refunds or providing alternative arrangements.

Governing Law and Jurisdiction

5.1 The cancellation policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the jurisdiction where the event ticket booking platform is based.

5.2 Any legal actions or proceedings related to the cancellation policy shall be brought exclusively in the courts of the jurisdiction of Pune, India where the event ticket booking platform is based.

Note: This is a general cancellation policy, and specific terms may vary depending on the event ticket booking platform and the policies of individual event organizers. It is important for both ticket holders and event organizers to carefully review and understand the terms and conditions specific to their respective situations.

Contact: 020-3025-2000
Email Id: team@greenpass.com
Address: 1170/17B, Shivajinagar,
               Pune - 411005, Maharashtra, India.